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Terms of Service

Last updated: 23 July 2026

Terms of Service - Pharmacy Weight Loss Crieff

Pharmacy Weight Loss Crieff
GPhC Registration Number: 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our services. By using our website or placing an order, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Crieff is a GPhC-registered online pharmacy operating in Crieff, UK (GPhC No. 9012511). We provide online weight loss consultations and prescription services in accordance with UK pharmacy law and GPhC standards.

2. Eligibility

To use our services, you must:

We reserve the right to decline a consultation or prescription request if we determine it is not clinically appropriate for you. Providing false information may result in immediate termination of your account and potential legal liability.

3. Prescriptions

All prescriptions are issued at the sole discretion of our registered prescribers following a clinical assessment of your submitted information. Completion of a consultation questionnaire does not guarantee that a prescription will be issued.

Prescriptions are valid for the period stated on the medication label. Repeat prescriptions require a new consultation and clinical review. You must inform us immediately of any changes to your health, medications, or circumstances that may affect your treatment.

We do not supply prescription-only medicines without a valid prescription issued by a qualified prescriber registered in the UK.

4. Payment

All prices are displayed in GBP and include VAT where applicable. Payment is taken at the time of placing your order. We accept major debit and credit cards via our secure payment processor.

Your payment covers the consultation fee and, where applicable, the cost of medication. You will receive a full itemised receipt by email. We do not store your payment card details on our systems.

5. Delivery

Once your order has been reviewed and approved by our pharmacist, we aim to dispatch your medication within 1 working day. Delivery is via a tracked postal or courier service.

Delivery times may be affected by factors outside our control, including Royal Mail or courier delays. We are not liable for delays caused by third-party delivery services. If your order has not arrived within 5 working days of dispatch, please contact us promptly.

Medications will be dispatched in discreet, temperature-appropriate packaging in accordance with storage requirements for each product.

6. Cancellations and Refunds

You may cancel your order at any time before it has been approved by a pharmacist for a full refund. Once a prescription has been issued and dispensing has begun, we are unable to offer a refund on medication under the Medicines Act 1968 and consumer regulations applicable to prescription items.

Consultation fees are non-refundable once a clinical assessment has been completed, regardless of whether a prescription is issued.

If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. We will investigate and arrange a replacement or refund where appropriate.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services are not a substitute for face-to-face medical care. If you experience a medical emergency, call 999 or attend your nearest A&E department immediately.

You should inform your GP that you are receiving weight loss treatment through our service. We strongly encourage ongoing engagement with your primary care provider throughout your treatment.

8. Data and Privacy

We process your personal and health data in accordance with UK GDPR and the Data Protection Act 2018. Your data is used solely for the purposes of providing clinical and pharmacy services. We aim to respond to all data-related enquiries within 48 hours. Full details are available in our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We reserve the right to update these Terms of Service at any time. The date at the top of this page indicates when the terms were last revised. Continued use of our services following any changes constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions about these terms or our services, please contact us through the details provided on our website. We are committed to resolving any concerns promptly and professionally.